Basik Money Complaints
Please email any complaints to info@basikmoney.com In the subject heading please state ‘complaint’ We will respond to you within 5 working days. Alternatively call our customer services team on 03300412299.
Basik Money will try to resolve complaints within three business days of receipt. If this is achieved they will write to the customer by email or letter as appropriate, to confirm that their complaint has been resolved and to explain their next steps.
- If Basik Money were unable to resolve the complaint within this timescale they will acknowledge the complaint in writing within five working days
- If they’re unable to provide a final response within eight weeks, they’ll confirm this in writing and provide a timescale within which the customer can expect a final response.
- If the customer is unhappy with the delay or the final response they have the right to complain to the Financial Ombudsman Service
WHY CHOOSE BASIK MONEY?
FCA Regulated
We are fully authorised and regulated by the FCA, meaning we’re a trustworthy provider of financial services.
Industry Experts
Our fully qualified advisers will explain everything to you in terms that you understand, ensuring that you have the best chance of acceptance for the finance option that is right for you.
WHOLE OF MARKET APPROACH
At Basik Money, we search the entire market to find only best lending, insurance or debt options available to you.
EXCELLENT CUSTOMER FEEDBACK
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