Complaints

At Basik Money it’s all in the name: we make finding finance simple, easy and effective. We’re here to do the legwork and just one enquiry with Basik could have you on the road to finding effective financial options.

Basik Money Complaints

Please email any complaints to info@basikmoney.com In the subject heading please state ‘complaint’ We will respond to you within 5 working days. Alternatively call our customer services team on 03300412299.

Basik Money will try to resolve complaints within three business days of receipt. If this is achieved they will write to the customer by email or letter as appropriate, to confirm that their complaint has been resolved and to explain their next steps.

  • If Basik Money were unable to resolve the complaint within this timescale they will acknowledge the complaint in writing within five working days
  • If they’re unable to provide a final response within eight weeks, they’ll confirm this in writing and provide a timescale within which the customer can expect a final response.
  • If the customer is unhappy with the delay or the final response they have the right to complain to the Financial Ombudsman Service

WHY CHOOSE BASIK MONEY?

  • FCA Regulated

    We are fully authorised and regulated by the FCA, meaning we’re a trustworthy provider of financial services.

  • Industry Experts

    Our fully qualified advisers will explain everything to you in terms that you understand, ensuring that you have the best chance of acceptance for the finance option that is right for you.

  • WHOLE OF MARKET APPROACH

    At Basik Money, we search the entire market to find only best lending, insurance or debt options available to you.

  • EXCELLENT CUSTOMER FEEDBACK

    Don’t just take our word for it, read our customer reviews on TrustPilot.

WE COULD HELP YOU

BORROW WHAT YOU NEED – WHEN YOU NEED IT